CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
2024 Sponsors | Customer Contact Week ANZ
Foundation Sponsor
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than... Read More
Platinum Partner
Webex by Cisco
Website: https://www.webex.com/customer-experience/contact-center.html
Webex by Cisco is a global leader in contact centres, delivering the most complete contact centre portfolio. With more than 36,000 customers with 3.2M+ agents, and over 1,500 partners globally, Webex Customer Experience solutions empower companies to move from delivering isolated customer experiences to delivering cohesive customer journeys. Our cloud... Read More
Gold Sponsors
RingCentral
Website: https://www.ringcentral.com/
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to... Read More
NICE
Website: www.nice.com
As a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond, NICE is passionate about removing the friction between companies and consumers to create extraordinary experiences that build brand loyalty and foster unbreakable bonds. Featuring CXone, the world’s leading cloud... Read More
Event Partners
Customer Driven
Website: https://www.customerdriven.com.au/
Customer Driven was established September 2014 by Louis Dupé and Peter Trowbridge with the vision to build a customer-centric business consulting and services company. The founders, supported by a team of experienced business practitioners, have developed a reputation for delivering business improvement results for clients across business and government sectors.... Read More
Auraya
Website: https://aurayasystems.com/
Auraya is a voice intelligence company with the mission of empowering people and organizations to interact and engage with convenience and security in all channels and languages. Auraya develops its next generation voice biometric AI to deliver easy-to-use and highly secure speaker recognition and fraud detection capabilities. Auraya provides its... Read More
Emite
Website: https://www.emite.com/
Emite brings your real-time and historical data to life! Serving as a leading global contact centre analytics solution, Emite combines advanced analytics, data correlation, key performance indicator (KPI) management, and threshold alerting into a single, comprehensive solution. Emite provides actionable insights from both real-time and historical data to help improve... Read More
Outsource Fiji
Website: https://outsourcefiji.com/
Looking for a new nearshoring destination that boasts a competitive edge against other outsourcing destinations? Look no further than Fiji! Come explore your nearshoring opportunities with Outsource Fiji at the Call and Contact Centre week. As an emerging outsourcing destination, Fiji has become a popular choice for diversifying risks, as... Read More
Probe CX
Website: https://www.probecx.com/
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 18,000-plus staff across five countries, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations. In a world... Read More
Talentpath Recruitment
Website: https://talentpath.com.au/
Founded in 2007, Talentpath Recruitment’s purpose is grounded in an unwavering commitment to developing authentic partnerships and genuine connections with candidates and clients alike. We deliver role-specific recruitment campaigns to source Talent for temporary, permanent, and volume people resourcing requirements. Talentpath Recruitment is proud to have some of our very... Read More
LanguageLoop
Website: https://languageloop.com.au/
We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all ― great customer experience. Read More
Brainfish
Website: https://www.brainfi.sh/
Brainfish helps your customers answer their own questions instantly, using personalised AI search. Brainfish transforms your existing customer content into an intuitive AI-help center, and then shows you through smart analytics what your customers are really looking for. As a trailblazing Australian AI CX Company, Brainfish stands at the frontier... Read More
TCN
Website: https://au.tcn.com/
TCN is a leading provider of cloud-based call centre technology for enterprises, BPOs, recovery agencies and contact centres worldwide. Offering a comprehensive contact centre solution designed with client needs in mind, TCN eliminates inhibiting hardware, monthly minimums, and maintenance fees, unlike most competitors. TCN’s platform, Operator, is entirely web-based and... Read More
Dialpad
Website: https://www.dialpad.com/au/
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people... Read More
TelcoDataCloud
Website: https://www.telcodatacloud.com/
Enhance your Contact Centre (CCaaS) and Unified Communications (UCaaS) procurement journey with TelcoDataCloud. As independent brokers and consultants, we sit on your side of the table to optimise internal ICT resources, preventing unnecessary constraints whilst providing the best value and outcomes for your communications project. TelcoDataCloud’s approach leverages inside knowledge... Read More
flexhive by Hudson
Website: https://au.hudson.com/flexhive/
Flexhive by Hudson is the solution to simplify your hiring process. Specialising in fast, affordable and quality talent in the customer service, CX and admin industry. With over 30 years experience and backed by one of Australia's leading recruitment agency, Hudson, flexhive blends seasoned experience with cutting-edge innovation. Our AI-driven... Read More
Zoom
Website: https://zoom.us/
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings,... Read More
Contact Centre Solutions International
Website: https://www.contactcentresolutions.com.au/
Contact Centre Solutions International is powered by The Bridge International, a non-traditional management consulting practice based in Australia, New Zealand and North America, with deep client side experience. With over 100 years' experience, we get contact centres. We operate across multiple sectors from financial services, energy, retail and government including... Read More
Weploy
Website: https://www.weployapp.com/
Made for today’s candidate-driven market, Weploy is your tech platform for lightning-fast hiring of pre-vetted contact centre, customer service & admin staff across Australia. Australia's first and leading contact centre recruitment platform, used by big brands such as Bupa, Medibank and Super Retail Group. Yesterday is our favourite deadline Read More
SecureCo
Website: https://www.secureco.co/
SecureCo is a leading provider of “voice orchestration” technologies that enables our customers to deliver world class customer experience. 100% Australian-owned, founded in 2013, we're on a mission to make enterprise communication secure and easy. We believe in a world where everyone feels valued by the companies they deal with.... Read More
Peak Insight
Website: https://www.peakinsight.com.au/
Peak Insight, winner of the 2023 Telstra Cisco Partner of the Year, is an award-winning professional services provider of Customer Experience and Hybrid Work solutions powered by Webex. We elevate the business value of your Webex by Cisco investment through consultancy, project implementation, and ongoing lifecycle services. We further enhance... Read More
Khoros
Website: https://khoros.com/
Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across all digital, social, and brand-owned channels. Whether it's for service and support, communications, or sales, the solutions powered by advanced automation and AI unlock more consistent, personalized, and helpful omni-channel interactions between brands... Read More
Recoveriescorp
Website: https://www.corporate.recoveriescorp.com.au/
Recoveriescorp is a credit solutions provider specialising in contact centre resourcing with over 850 staff across Australia, Fiji and New Zealand, owned by Transaction Capital who are a BPO and credit specialist in South Africa with over 4,000 staff. A leading provider of flexible-term insource teams who possess the ability... Read More
