28 February - 01 March, 2019 | The STAR Gold Coast, Queensland, QLD

Kristy Canning


Head of Contact Centre & Retail Network
NIB Health Funds


11:30 AM PREDICTING CUSTOMER BEHAVIOUR TO ENHANCE CUSTOMER LOYALTY

This session will touch on key initiatives at NIB to drive increased CX and loyalty, resulting also in a reduction of lapse. Hear about exceeding expectations through onboarding, rebranding your organisational focus and trialling self-service initiatives.


Check out the incredible speaker line-up to see who will be joining Kristy.

Download The Latest Agenda