Network Homes Contact Centre Improvement Strategy

Network Homes Contact Centre Improvement Strategy

In this presentation from Customer Contact Centre Week 2018 Sarah Williams, Director of Customer Access and Experience at Network Homes (UK) explores;

  • Introducing Network Homes and its recent transformation
  • Achieving Network Homes’ 4 strategic objectives: to maximise resource growth, deliver first class customer service, increase financial strength and build a great organisation
  • Managing the challenges of servicing over 20,000 homes in 36 locations

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