Gamifying Contact Centre KPIs to Drive Improved Employee and Customer Experiences

Gamifying Contact Centre KPIs to Drive Improved Employee and Customer Experiences

Ahead of the Customer Contact Week Summit 2019 we chat to Luke Jamieson, Head of First State Super’s Service Centre. In this article Luke discusses how and why gamification was seen as an ideal strategy to drive employee engagement in the contact centre, and further delves into the early positive results seen. 


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