Empowering Customers to Control Experience: How Self-Service in Healthcare is Saving Lives and Cutting Costs

Empowering Customers to Control Experience: How Self-Service in Healthcare is Saving Lives and Cutting Costs

Ahead of Customer Contact Week 2019 we chat to Cippy Seidler, Director of Banner Health's Customer Care Centre. Banner Health, who receive some 4.2 million calls annually are working to optimise internal processes and empower their customers through self-service initiatives. 


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