Best in Class Contact Centre for 2019 (Over 100 Seats)
This category awards the organisation that have a clear service excellence strategy and contributes to the overall organisations growth and profitability. The winner of this award is evaluated based on their ability to position customer experience as their competitive advantage, identify and track improvement areas to improve efficiency and ROI, promote internal culture and engagement and deploy innovative strategies that contribute to exceptional service.
If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.
Please note: That all fields marked with an asterisk (*) are required.