We have reinvigorated the Customer Contact Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to future customer service.
This category awards the organisation that creates a culture that inspires its employees to deliver outstanding service and achieve excellence. The winner of this award is evaluated based on their ability to incorporate VoE and VoC into their customer contact culture, empower employees and customers to become brand advocates and their people management strategy that demonstrates employee and customer satisfaction.
If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.
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