A Digital Cultural Revolution: Creating an Omni-Channel Contact Centre

A Digital Cultural Revolution: Creating an Omni-Channel Contact Centre

In this presentation from Customer Contact Centre Week 2018 Ole Nielsen, Deputy Chief Digital Officer and Director of Digital Transformation at ACT Government explores;

  • Understanding how to work through cultural barriers
  • Addressing the challenges of Digital Disruption
  • Continuous Delivery, Infracoding and Cloud as enablers for an Agile approach
  • Creating empowerment within teams

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