Customer Contact Week: 2019 Event Agenda

Customer Contact Week: 2019 Event Agenda


  • 6 new streams – future focused on customer centricity, technology innovation and the contact centre workforce
  • A 50 person speaker faculty sharing insights and experiences
  • 3x International Speakers representing CCW LV, UK and Asia
  • 70% new industry speakers including representatives from Not For Profits, Online Service and Retail, Travel and Tourism
  • Awards Night – Gain unparalleled recognition across Australia
  • The mobile app will be back with more interactive engagements, games and live polls
  • Two new site tours – Visit the Allianz Brisbane and Sunsuper Milton Contact Centres!

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