Creating World Class Contact Centres with Cutting Edge Technology, Super Agents & Outstanding Customer RelationsAn Australian Contact Centre Industry Report reveals that the average contact centre handles 14 000 interactions a week. This is not just limited to telephony services, yet also includes other multi-channel interactions from chat bots, email and other self-service channels.
With this in mind, 4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2019 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA
View the 2019 event guide and take a peek at what's in store for 2019 now...
THE #1 CUSTOMER SERVICE EVENT IN AUSTRALIA AND NZ!
International & Australian Speakers
New Interactive Workshops on Customer Centricity, Technology Innovation and the Future Workforce
New Site Tours at Allianz and Sunsuper
2019 Featured Speakers
Head of Customer Care
Managing Director, Global Customer Operations & Digital Channels
Head of Customer Service
Director, Call Centre Operations
Marina Bay Sands
Director, Service Delivery
Australian Financial Security Authority
Consumer Care Centre Banner Health
Head of Direct Service
MLC Life Insurance
Managing Director, Australia and New Zealand
General Manager, Member Engagement
General Manager, Contact Centres
Allianz Worldwide Partners
Head of Service Centre
First State Super
General Manager, NZ Contact Centres
Head of Call Connection
Bendigo and Adelaide Bank
General Manager, CX and Engagement
Global Contact Centres – Domestic (Service and Complaints Lead) Executive
Head of Direct Channel Development
National Australia Bank
Head of Customer Service
Head of Care Transformation and Premium Support
Chief Operating Officer
Main Themes Include:
Understanding your customer and improving all interactions to be consistently customer focused through adopting new channels and utilising data analytics
Successfully implementing digital solutions to create a seamless experience through all channels – whether singular, multi or omnichannel
Creating an engaging, high-performance environment which supports and empowers highly capable staff
The CCW Experience - See the Buzz from HugelySuccessful 2018 Event!
Hear What Others Have to Say
"A dynamic contact centre conference with quality speakers delivering relevant information. It was the best I have been to."
"My experience was incredibly valuable. I’ve recommended someone to attend from my business annually."
"Was great to hear the innovative things other companies are putting in place and talking to vendors and the technology they have to offer."
"Very well organised event with fantastic access to decision makers from across the contact centre industry."
Who will you meet at Contact Centre Week 2019
Innovation & Technology
Contact Centre Sales
Contact Centre Sales
CCW 2019 is a ‘must-attend’ event for providers ofContact Centre, Customer Service and CX solutions and technologies.
If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!
CCW is the World’s Largest Customer Contact Event Series
The 4th Annual Customer Contact Week Australia, is an extension of the 20th Annual Customer Contact Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
Join Australia’s Largest Customer Contact Community!
Here at CCW, we know how important it is to build relationships and professional networks. That’s why, we’ve designed our agenda around building the customer contact community and fostering these connections.
Pre-Conference Site Tours and Workshops
Welcome agents with 2 new Site Tours and 2 Workshops focusing on Customer Centricity, Technology Innovation, and Future Workforce.
Welcome to the Community
The perfect opportunity for return CCW veterans to welcome new attendees to the fold. This evening will be filled with fun, networking drinks and light entertainment.
Awards Dinner and Evening
Enjoy a night filled with celebration drinks and dinner exclusively included with your conference ticket!