Creating World Class Contact Centres with Cutting Edge Technology, Super Agents & Outstanding Customer Relations

An Australian Contact Centre Industry Report reveals that the average contact centre handles 14 000 interactions a week. This is not just limited to telephony services, yet also includes other multi-channel interactions from chat bots, email and other self-service channels.

While phones still remain as a key service for first contact resolution, the rapid pace of digital change within contact centres makes it no surprise that 88% of those surveyed deem webchat as their highest point of contact.

With this in mind, 4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2019 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA

View the 2019 event guide and take a peek at what's in store for 2019 now...



International & Australian Speakers




New Interactive Workshops on Customer Centricity, Technology Innovation and the Future Workforce 


New Site Tours at Allianz and Sunsuper


Event Series

2019 Featured Speakers

View All Speakers

Main Themes Include:

Leading in Uncertain Times

Understanding your customer and improving all interactions to be consistently customer focused through adopting new channels and utilising data analytics

Look Beyond Traditional Boundaries

Successfully implementing digital solutions to create a seamless experience through all channels – whether singular, multi or omnichannel

Upskill Your Frontline into Leadership Positions

Creating an engaging, high-performance environment which supports and empowers highly capable staff

The CCW Experience - See the Buzz from Hugely Successful 2018 Event!

Hear What Others Have to Say

Who will you meet at Contact Centre Week 2019

Heads/Directors/Managers of:


Contact Centre


Customer Care


Customer Experience


Customer Engagement


Customer Operations


Customer Service


Customer Success


Innovation & Technology


Customer Support


Contact Centre Sales


Contact Centre Sales


Service Delivery

CCW 2019 is a ‘must-attend’ event for providers of Contact Centre, Customer Service and CX solutions and technologies.

If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!

Leading in Uncertain Times

CCW is the World’s Largest Customer Contact Event Series

The 4th Annual Customer Contact Week Australia, is an extension of the 20th Annual Customer Contact Week from Las Vegas USA!

Look Beyond Traditional Boundaries

Access Your Market’s Top Decision Makers

CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.

Upskill Your Frontline into Leadership Positions

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.

Towards Outcome Centric Measurement

Branding and Product Positioning

CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!

Join Australia’s Largest Customer Contact Community!

Here at CCW, we know how important it is to build relationships and professional networks. That’s why, we’ve designed our agenda around building the customer contact community and fostering these connections.

Pre-Conference Site Tours and Workshops

Welcome agents with 2 new Site Tours and 2 Workshops focusing on Customer Centricity, Technology Innovation, and Future Workforce.

Welcome to the Community

The perfect opportunity for return CCW veterans to welcome new attendees to the fold. This evening will be filled with fun, networking drinks and light entertainment.

Awards Dinner and Evening

Enjoy a night filled with celebration drinks and dinner exclusively included with your conference ticket!

Sponsors & Exhibitors

Lead Sponsor
Diamond Sponsor
Platinum Partner
Gold Sponsor
Associate Partners
Associate Partners
Associate Partners
Event Partners
Event Partners
Event Partners
Coffee Cart Sponsor
Exhibition Partners
Exhibition Partners
Exhibition Partners
Exhibition Partners
Exhibition Partners
Exhibition Partners
Recruitment Partner
Lanyard Sponsor
Lectern Sponsor
Media Partners